How we deliver, control and monitor our services?

We work as partners in supporting our customer to define the scope of work and design best service level agreement, tailored to site requirements and accessibility.

Our delivery model is based on ‘self-performance’, meaning that wherever possible it is our people looking after your people. This allows us to train our teams to be multi-skilled, delivering additional services, increasing workflow efficiencies and reducing the number of third party contractors.

We implement standardized processes through our world-leading operating platform, the Compass Service Framework, which drives consistency and continuity, whether for single site, national or international multi-site contracts.

The Compass Service Framework (CSF) is the global blueprint for delivering multi services to the highest quality. Our global team of service delivery experts have developed the CSF using industry-leading best practice and procedures tested in some of the most challenging and complex business environments.

Using the CSF enables us to deliver world-class services in the most efficient way, consistently, globally, daily and above all, safely.

Our company is largely about the effective coordination of effort to maximize efficiency.